At Buck Store (operating as BladeCraft US), we take pride in crafting knives that meet the exacting standards of collectors and outdoor enthusiasts. Should any item not meet your expectations, our returns policy reflects the same precision and care that goes into forging our blades.

Our Returns Promise

We offer a 15-day return policy from the date you receive your item. To be eligible for return, items must be:

  • Unused and in original condition
  • In the original packaging with all protective materials intact
  • Accompanied by proof of purchase
Note on Custom/Personalised Items: Bespoke or engraved knives cannot be returned unless faulty, reflecting our commitment to craftsmanship integrity.

Non-Returnable Items

For safety and quality assurance, the following cannot be returned:

  • Japanese pocket knives with custom sharpening services
  • Survival knives that show signs of field testing
  • Any blade with removed protective coatings

Returns Process

  1. Initiate Your Return: Email [email protected] within 15 days of delivery with your order number and reason for return.
  2. Await Authorization: Our team will respond within 2 business days with return instructions.
  3. Package Securely: Use original packaging with protective materials. We recommend DHL/FedEx for return shipping.
  4. Ship to: BladeCraft US Returns, 28 Red Lion St, London, GB EC3F 1YJ

Refund Process

Upon receipt and inspection (typically 3-5 business days):

  • Refunds will be processed to your original payment method
  • Visa/MasterCard/JCB refunds: 3-10 business days
  • PayPal refunds: Typically processed within 24 hours
  • Original shipping costs are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow standard returns process
  2. Specify desired replacement item in your return request
  3. We’ll ship the new item once the return is received (additional shipping charges may apply)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear BladeCraft US Team,

I wish to return the following item from Order #[Your Order Number]:
– [Product Name & SKU if available]
– Reason for return: [Quality Issue/Change of Mind/etc.]

I confirm the item is unused and in original packaging.
Please advise next steps for return authorization.

Best regards,
[Your Full Name]
[Contact Email]
[Contact Phone – Optional]

Damaged or Faulty Items

In the rare event of receiving a damaged item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange expedited replacement or full refund

For all returns enquiries, contact our customer service team at [email protected]. We handle each case with the attention to detail reserved for our finest gentleman’s knives.