At BladeCraft US, we understand that purchasing a finely crafted blade is an experience that begins with trust and ends with satisfaction. Below you’ll find answers to our most commonly asked questions about our products and services.

About Our Products

What types of knives does BladeCraft US specialise in?
We curate exceptional blades for discerning gentlemen and outdoor enthusiasts alike, including:
– Bushcraft knives for wilderness survival
– Gentleman’s knives for sophisticated collectors
– Hunting knives for sportsmen
– Japanese pocket knives showcasing exquisite craftsmanship
– Survival knives for rugged adventures
How do I choose the right knife for my needs?
Consider your primary use: gentleman’s knives suit urban carry and collection, while our bushcraft and survival knives are designed for outdoor use. Japanese pocket knives blend artistry with functionality. Our hunting knives balance precision and durability.
Are your knives suitable for beginners?
We cater to all levels of enthusiasts. For beginners, we recommend starting with our entry-level gentleman’s knives or standard bushcraft models before progressing to more specialised blades.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We employ industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where does BladeCraft US ship from?
All orders are carefully prepared and dispatched from our London headquarters at 28 Red Lion St, London, GB EC3F 1YJ.
What shipping options are available?
We offer two premium services:
1. Expedited Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 business days with full tracking.
2. Complimentary Standard Shipping: Free for orders over £50, processed in 1-2 days, delivered via EMS in 15-25 business days with tracking included.
Do you ship internationally?
Yes, we proudly serve customers across Europe, North America, and most international destinations. Some restrictions apply to certain Asian and remote regions. Please contact us for specific country inquiries.
How are knives packaged for shipping?
Every blade is prepared with the same attention we give to selecting our products, shipped in discreet, unmarked packaging that respects your privacy.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery if your blade doesn’t meet expectations. Please contact our customer service team at [email protected] to initiate the process.
Are there any items that cannot be returned?
For safety reasons, used or sharpened knives cannot be returned. All returned items must be in their original condition with packaging.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.

Customer Service

How can I contact BladeCraft US?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer gift wrapping or special notes?
While we don’t currently offer gift wrapping, our discreet packaging maintains the element of surprise. You may include a gift note by adding instructions during checkout.

From our forge to your hands, BladeCraft US is committed to delivering not just knives, but experiences crafted for life’s adventures. Should you have any further questions, our team stands ready to assist.